Privacy Policy

Privacy Policy for Jones Plumbing

Introduction

Welcome to Jones Plumbing’s (hereafter referred to as “we,” “us,” or “our”) comprehensive privacy policy, designed to protect your personal information and demonstrate our commitment to transparency and compliance with global data protection standards. This policy outlines our practices regarding the collection, management, and disclosure of personal data in alignment with various international regulations, including but not limited to:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25 on the protection of personal information in the private sector
  • General Data Protection Regulation (GDPR) from the European Union
  • Lei Geral de Proteção de Dados (LGPD) in Brazil
  • California Consumer Privacy Act (CCPA/CPRA), California, USA
  • Colorado Privacy Act (CPA), Colorado, USA
  • Utah Consumer Privacy Act (UCPA), Utah, USA
  • Connecticut Data Privacy Act (CTDPA), Connecticut, USA
  • Virginia Consumer Data Protection Act (VCDPA), Virginia, USA
  • PoPIA (Protection of Personal Information Processing Act) in South Africa

Scope

This privacy policy is applicable to all aspects of our online presence, including but not limited to:

  1. Our official website at https://jones-plumbing.thebestlocalpro.com
  2. Any mobile applications or software provided by us
  3. Online services and products offered through our platform
  4. Interactive features on our websites linked to this privacy statement

Please note that this policy does not extend to third-party platforms, apps, or services accessible via links on our site, as they have their own privacy policies governing data handling.

Processing Activities

This policy outlines our practices when:

  1. Using Our Services: When you access and utilize our applications and services as an authorized user, we collect and process personal data to provide you with the requested services.
  2. Website Visits: Any interaction with our websites linked to this privacy policy falls under our data processing activities.
  3. Communication: We may reach out to you via newsletters, emails, phone calls, or text messages (SMS), and we respect your consent in receiving such communications.

Personal Data Collection

We collect a range of personal information for various reasons, ensuring that the collection is necessary, relevant, and not excessive. Our data gathering includes:

  1. Account Details: Names, contact information, login credentials, and account-related data when you create an account on our platform.
  2. Payment Information: Credit/debit card details, billing addresses, and payment history for processing transactions.
  3. Financial Data: We may collect financial records to comply with accounting and tax regulations.
  4. Purchase Information: Details about products or services purchased from us, including quantities, dates, and transaction amounts.
  5. Mobile Device Identifiers: Unique device identifiers and mobile app usage data for analytics and personalization.
  6. Location Data: Information about your geographical location when you interact with our services, used to provide location-based services.
  7. Feedback and Reviews: Personal insights, comments, and ratings provided by users to enhance our services.
  8. Social Media Information: Data from social media platforms when users choose to log in or share content via these platforms.
  9. Product Preferences: Information about your preferences and interests regarding our products or services.

We collect this data through direct user input, online forms, surveys, interactions with our applications, and automated technologies, such as cookies. Additionally, third parties may contribute personal data, adhering to their respective privacy policies.

Cookies and Similar Technologies

We utilize cookies and similar tracking technologies for:

  1. Enhanced User Experience: Cookies help us remember user preferences, improve navigation, and personalize content.
  2. Analytics: We use analytics tools to gather insights into how users interact with our site, enabling us to optimize performance and user experience.
  3. Functionality: Some cookies are essential for the basic functions of our website, ensuring a seamless browsing experience.

Our cookie policy categorizes cookies into three main types:

  • Strictly Necessary: Essential for navigating our site and providing requested services.
  • Preference: Customizing your user experience based on previous interactions.
  • Analytics: Tracking aggregated data to improve our services and content.

Users have control over non-essential cookies through our Cookie Manager, allowing them to adjust their preferences.

Data Retention and Deletion

We follow strict retention policies, keeping personal data for the duration required by law or for legitimate business purposes. Once data is no longer needed, we securely delete or anonymize it to protect your privacy.

Security Measures

Implementing robust security measures is paramount to safeguarding your personal information. We employ:

  • Encryption: Secure data transmission and storage through encryption protocols.
  • Secure Third-Party Processing: Engaging trusted third-party service providers who adhere to strict security standards.

Children’s Privacy

We do not intentionally collect or solicit personal data from children under 18 years of age. If you believe we have collected such information, please contact us at the details provided below, and we will take immediate steps to rectify the issue.

Your Rights (Data Subject Rights)

Depending on your jurisdiction, you are entitled to specific rights regarding your personal data, including:

  1. Access: The right to request access to the personal data we hold about you.
  2. Rectification: Correcting inaccurate or incomplete personal data.
  3. Erasure (Right to be Forgotten): Deleting your personal data under certain circumstances.
  4. Restriction: Limiting the processing of your personal data in specific situations.
  5. Portability: Receiving your personal data in a structured, commonly used format and transferring it to another controller.
  6. Objection: Opposing the processing of your personal data for legitimate interests.
  7. Non-Discrimination: Exercising your rights without negative treatment.
  8. Filing Appeals/Complaints: Submitting concerns or complaints to our privacy team or relevant regulatory bodies.

To exercise these rights, please contact our dedicated privacy team via the provided channels.

Changes to Privacy Policy

We reserve the right to update this policy to reflect changes in our practices or legal requirements. Any modifications will be posted on this page, and we encourage users to review it periodically for any updates.

Contact Information

For any inquiries, requests to unsubscribe, or questions regarding data privacy, please contact us:

Our commitment to your privacy is unwavering, and we strive to maintain the highest standards of data protection.